Avoiding Complications: Ticket Pickup at Universal Orlando Resort [2024]

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Efficient Ticket Pickup at Universal Orlando Resort

When staying at a Universal-owned or operated resort, you can obtain your tickets from the concierge kiosk in the resort lobby. The concierge desk, not the front desk, is responsible for printing your tickets to ensure a smooth entry to the park. However, if, for some reason, your tickets are not printed at this location, don’t panic. You can still obtain your tickets at the park entrance from the booths with team members. Remember to bring the ID of the person whose name is on the reservation. If the person whose name is on the order is not picking up the tickets, call ahead and inform Universal to avoid any complications during pickup.

Military Freedom Pass or Tickets Purchased from a Military Base

Money Saving Tip

I highly advise and recommend that you not let the agent at the military base or any other agent sell you an “Anytime” ticket.

The reason is that this type of ticket is sold at a higher price since it is meant for people who do not know the date of their travels.

Instead, buy a “dated” ticket by choosing a specific travel date. If you change your mind and need to travel on a different date, go to the ticket booths and have the Team Member at Universal shift the date for you.

You will still pay the original dated price and save money compared to buying an Anytime ticket. This way, you will have extra money to buy a drink or snacks!

Finally, if you have booked your tickets through a travel agent or agency, you must meet a team member to collect them. Even if you received an email stating “pick up at will call kiosk,” you should visit the ticket booth in person and have the Team Member print out your tickets to save time and prevent inconvenience.


If you are a travel agent collecting event tickets, please carry your travel agent ID card (if you have one). If you don’t have one, bring your IATA or travel agent number when you visit the Team Member. k up at will call kiosk,” it is recommended to go directly to a booth and have a TM print out your tickets to avoid frustration and save time.


If you are a travel agent picking up tickets for events yourself, please bring your travel agent ID card (if you have one). If not, you must have your IATA or travel agent number when you visit the Team Member.

Frequently Asked Questions

Use this space to provide your website visitors with a brief description on what to expect before clicking on a section title.

No.

You must print your physical ticket without a QR code or enter the park with your mobile ticket.

No.

It is not recommended to ask a team member to reprint your mobile ticket during the trip as it could lead to unnecessary complications. Only print it in the event you lose your physical one. Take a picture of your photo to reprint it only if you lose it.

If you want a physical one for memorabilia, ask the team member at the END of your trip to “reprint” it for you

You do not need to print your tickets to rent a locker.

Every ride location with “free while you ride lockers” offers physical locker tickets, you just have to ask a Team Member in that area for a “locker ticket”

If you contact Universal for any reason regarding your order (ex. change date/name or even if you only call to ask a question), you must now talk to a Team Member and have them print your order/tickets.

Helpful Tips and Tricks for Your Next Visit to Universal Orlando Resort

  • You can use a picture of your ID instead of a physical one, but you cannot use a photo of any ID to purchase alcohol in the park.
  • You don’t need to go to Guest Services to pick up tickets, change the date, change the name, or upgrade a ticket.
  • You don’t need to go to Guest Services to pick up an Annual Pass.
  • You don’t need to bring a physical copy of any confirmation unless you have a reservation that says “CLIENT NUMBER” (ex. Virgin Airlines).
  • If you need to print a ticket, Team Members are available in the booths, at portable computers, and at the Will Call Kiosk outside before the turnstiles. It doesn’t have to be done only at the booths.
  • Once tickets are scanned into the app, they cannot be transferred or removed from the account. Please make your selection carefully.

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